Ultrotec Terms of Service

Last updated: 25 September 2026

Welcome to Ultrotec. These Terms of Service govern your use of the Ultrotec website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms of Service, together with our applicable policies, including our Return & Refund Policy and Privacy Policy.

These Terms are intended to comply with applicable South African legislation, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA). Nothing in these Terms is intended to remove or restrict a consumer right that cannot lawfully be excluded.

1. About Ultrotec

Ultrotec operates an online retail store supplying consumer electronics and related products to customers in South Africa.

Throughout these Terms, “Ultrotec”, “we”, “us” and “our” refer to Ultrotec, while “you” and “your” refer to the customer or website user.

2. Use of Our Website

You agree to use the Ultrotec website only for lawful purposes.

You may not:

• Use the website for fraudulent or unlawful activities;

• Attempt to gain unauthorised access to our systems;

• Interfere with the operation or security of the website;

• Copy, reproduce or commercially exploit our website content without permission;

• Upload malicious software, viruses or harmful code; or

• Use the website in a manner that could damage Ultrotec or other users.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect the website, our business or other users, subject to applicable law.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices and other information displayed on our website are accurate and up to date.

Product images are provided for illustrative purposes and minor differences in colour, packaging or appearance may occur.

We reserve the right to correct genuine errors or inaccuracies on our website.

Nothing in this section limits your rights where goods do not correspond with their description, sample or applicable quality requirements under South African law.

4. Product Availability

All products are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout is completed.

If we are unable to fulfil an accepted order due to circumstances permitted by applicable law, we will contact you and provide an appropriate remedy where required.

We will not intentionally accept orders for products that we know we cannot supply.

5. Prices

All prices displayed on the Ultrotec website are stated in South African Rand (ZAR) unless otherwise indicated.

The price applicable to your purchase will be the price displayed at the time your order is placed, subject to correction of genuine pricing errors.

Any applicable delivery charges will be displayed during the checkout process before you complete your purchase.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you will receive an order confirmation or acknowledgement.

An order may be cancelled where permitted by law, including in circumstances involving a genuine pricing error, fraudulent activity, product unavailability or other circumstances recognised by applicable law.

Where an order has been accepted and payment has been received, Ultrotec will fulfil the order in accordance with the applicable order and delivery terms, subject to circumstances beyond our reasonable control.

7. Payment

Payments are processed through the payment methods made available at checkout.

You agree that the payment information supplied during checkout is accurate and that you are authorised to use the selected payment method.

Ultrotec does not intentionally store complete payment card information where payment processing is handled by a third-party payment provider.

Payment providers may have their own terms and privacy policies.

8. Delivery

We deliver orders to locations within South Africa where delivery is available.

Estimated delivery times displayed on the website are estimates and may be affected by courier delays, public holidays, weather, operational issues or other circumstances beyond our reasonable control.

Once your order has been dispatched, tracking information may be provided where available.

If a delivery is delayed or appears to be lost, please contact us so that we can investigate the matter with the relevant delivery provider.

Delivery terms do not limit any consumer rights provided by South African law.

9. Returns, Refunds and Defective Products

Returns and refunds are governed by our Ultrotec Return & Refund Policy.

Our voluntary change-of-mind return period is 30 days from receipt of the product, subject to the conditions contained in that policy.

This does not limit statutory consumer rights, including applicable rights under the CPA and ECTA.

Qualifying defective goods may be subject to the statutory protections provided by South African law.

10. Product Use and Safety

You are responsible for using Ultrotec products in accordance with the instructions, warnings and intended use supplied with the product.

You should not modify, disassemble or attempt unauthorised repairs on products unless specifically permitted by the manufacturer or applicable instructions.

Ultrotec is not responsible for damage resulting from misuse, unauthorised modification, negligence or use contrary to supplied instructions, to the extent permitted by law.

Nothing in these Terms excludes liability that cannot legally be excluded.

11. Intellectual Property

All content appearing on the Ultrotec website, including but not limited to:

• Logos;

• Brand names;

• Product names;

• Text;

• Graphics;

• Images;

• Videos;

• Website design;

• Product descriptions; and

• Other original materials

is owned by or licensed to Ultrotec and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes.

You may not reproduce, modify, distribute, sell or commercially exploit Ultrotec content without our prior written permission.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, delivery providers, Shopify and other service providers.

Ultrotec is not responsible for the independent policies, content, security or availability of third-party websites or services.

Your use of third-party services may be subject to their own terms and conditions.

13. Website Availability

We aim to keep the Ultrotec website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free or available.

The website may occasionally be unavailable due to maintenance, technical problems, updates or circumstances beyond our reasonable control.

14. Limitation of Liability

To the extent permitted by applicable law, Ultrotec will not be responsible for losses that are indirect, incidental or consequential and that are not reasonably foreseeable.

However, nothing in these Terms excludes or limits any liability or consumer right that South African law does not permit us to exclude or limit.

In particular, these Terms do not exclude statutory consumer protections or liability that cannot lawfully be excluded under the CPA or any other applicable legislation.

15. Events Beyond Our Reasonable Control

Ultrotec will not be responsible for delays or failures caused by circumstances reasonably beyond our control, including natural disasters, severe weather, strikes, courier disruptions, infrastructure failures, power outages, internet failures, government actions or other similar events.

Where such circumstances affect an order, we will take reasonable steps to communicate with affected customers and provide an appropriate remedy where required by law.

16. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable South African data-protection legislation.

By placing an order, you acknowledge that certain information is required to process payment, fulfil your order, arrange delivery and provide customer support.

17. Changes to These Terms

Ultrotec may update these Terms from time to time.

The latest version will be published on our website and will show the date on which it was last updated.

Changes will not retrospectively remove rights that you have already acquired under applicable law.

18. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any dispute arising from your use of the website or purchase of products will be dealt with in accordance with applicable South African law.

Nothing in these Terms prevents a consumer from exercising any right or remedy available under South African consumer-protection legislation.

19. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or removed only to the extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

20. Entire Agreement

These Terms, together with the applicable policies and information presented during checkout, form the agreement governing your use of the Ultrotec website and your purchases from us, subject to any mandatory rights and protections provided by South African law.

21. Contact Us

If you have questions regarding these Terms, an order, a product or a complaint, please contact Ultrotec using the contact details provided on our website.